Privacy Policy

Last updated: January 2026

1. Information We Collect

We collect information you provide directly to us when creating an account, using our services, or contacting us for support. This includes:

• Name, email address, and phone number
• Business name and contact details
• Payment information (processed securely via third-party processors)
• WhatsApp conversation data processed through our AI engine

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, process transactions, send transactional and promotional communications, and respond to your comments and questions.

3. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit using TLS and at rest using industry-standard encryption.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

5. Third-Party Services

Our service integrates with WhatsApp Business API and other third-party platforms. These services have their own privacy policies which govern the use of your information on their platforms.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@loomodigital.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@loomodigital.com or via our contact page.